Moodle Help for Students
Where is my course and how do I access it later?
Why aren't my courses listed under "My Courses" in Moodle, even though I'm enrolled in them on WebAdvisor?
What is an enrollment key?
How do I navigate within a course?
Where did the course weeks/topics go?
Your username is your school-assigned e-mail address, such as email@example.com. If you in a certificate program that does not provide you a school-assigned e-mail address, then use the e-mail address with which you registered for the program.
For registered students, your Moodle password is your initial WebAdvisor password (since WebAdvisor and Moodle do not synchronize, changing it in one does not change it in the other). For other Moodle users, contact your program director for this information (it should be assigned with your username). Although it is not required in Moodle, it is strongly suggested that you change your Moodle password once you change your WebAdvisor password.
The GTU Moodle site offers our 24/7 self-service option for password recovery. Under the login fields, click the "forgot password?" link. This will take you to the next page where you can search for your account info either by username or email address. We recommend you use the email address feature, as this is a more unique piece of information to identify yourself. *Be sure you enter the email address that Moodle has on file for you.* Whichever email account has been receiving (or did receive) email updates from your Moodle classes should be the email account you enter in this address. If Moodle recognizes your email address, a confirmation email will arrive in your inbox with another link to confirm your request to reset your password. Clicking this link will reset your password and generate an email notification with your username and temporary password. Once you log in to Moodle using the username/password combination provided, you will be prompted to choose a new, permanent password. *This is your Moodle password from this point forward, so please take note of it.*
We request that you first check all of your spam, junk, or other email filter folders to locate the missing emails. Next, be sure you check all of your email addresses if you have searched by username. Once you have thoroughly searched through these locations and can find no reply from Moodle, send an email to firstname.lastname@example.org, and be sure to explain all of the steps you have taken in order to attempt the self-recovery process. The Online Learning Coordinator, will then be in touch with you to fix your profile settings and update your account with a working email address.
To change your password, log in to Moodle and click on your name in the upper-right-hand corner of the window. Once your profile page appears, click on the "Change password" link in the left-hand "Settings" block. Enter your current password into the field, and then type your new password into the appropriate fields. Click the "Save changes" button.
Locate your course in in the left-hand navigation block. Clicking on the link shows all the courses in which you are enrolled that are available to you at this time.
WebAdvisor and Moodle synchronize on a schedule, so if the course does not appear in Moodle, the synchronization may not yet have happened. Also, the instructor must make the course visible before you can see it in Moodle.
Each course consists of one main page (known as the "weekly outline" or the "topics outline") and multiple sub-pages. If you are on a page that requires you to enter data into a text box or field, you need to click the "Submit" button at the bottom of the page to save that data. After clicking "Submit," you are brought to the previous page. If the page does not have a "Submit" button, you can navigate by using the "breadcrumbs" at the top-left part of the page (GTU > Course Number > Page > Sub-page). Under no circumstance should you use the Forward and Back navigation buttons in the browser's toolbar; doing so can cause issues within the course.
Sometimes instructors find it valuable to hide past and/or future weeks/topics. If this is not the case for your course, click the "Show all" button (it looks like a square on top of another square) to the right of the week/topic title; this will make all weeks/topics visible. Since the default is to show all weeks/topics on the main course page, you may need to scroll down to see all of the material.
Enter the appropriate forum by clicking on the forum name; forums are identified with an icon with two heads facing one another. After reading the instructions/introduction to the forum, click on the "Add a new discussion topic" or "Add a new question" button. Type the subject of your forum post, and then type the message of your post. You may have the option of attaching a file to your forum post, depending on if your instructor has set that option. Click the "Post to forum" button to submit your forum post. You only have an hour to edit/delete your post.
If you are receiving e-mails for a particular forum, that means you are subscribed to that forum. By default, you subscribe to the forum once you make a post in it. To unsubscribe to a forum, enter the forum, then click the "Unsubscribe to this forum" link in the left-hand "Settings" block. Some forums, including the News Forum, force all users to subscribe to the forum. To change this default, click on your name in the top-right part of the screen to access your profile settings. Click on the "Edit profile" link in the left-hand "Settings" block. Select the appropriate option from the "Forum auto-subscribe" drop-down menu, and then click the "Update profile" button.
You have the option of receiving a summary e-mail of all the day's forum posts (called a Daily Digest) instead of individual e-mails. To select this option, click on your name in the top-right part of the screen to access your profile settings. Click on the "Edit profile" link in the left-hand "Settings" block. Select the appropriate option from the "Email digest type" drop-down menu, and then click the "Update profile" button.
This depends on how your instructor has configured the forum. In most cases, click on the initial post (in the Discussion column on the forum's page) to see the text of the post. Each reply is underneath the initial post to which the reply was made, indented to show the order of the threads.
Moodle provides different ways of completing assignments, depending on how your instructor has configured the module. If the assignment is configured for online text, find the "Edit submission" link in the left-hand "Settings" block, type your response in the text box provided, and then click the "Save changes" button to save your online text.
If the assignment is configured for uploading, you must complete your assignment in an external software application (like Word or PowerPoint) and save it to your local computer. To upload the file, follow these instructions:
- Click on the appropriate module.
- Click "Upload files."
- Click "Add..."
- Once the "File Picker" window has appeared, click "Upload a file."
- Click "Browse..." and locate the file on your computer.
- Click on the file and then click "Open."
- Click "Upload this file."
- Once the "File Picker" window has closed, click "Save changes."
To access the grades and feedback for assignments, click on the assignment again; here you can see the grade, feedback, and any response file(s) provided by the instructor. You can also see all your course grades by clicking on "Grades" in the left-hand "Settings" block in the course.
If the FAQ cannot resolve your issue, click here to contact Moodle support.
Issues with AOL
Users who connect to the internet with AOL may have difficulty viewing pages in Moodle using the AOL browser. These users may wish to download Firefox and connect with that browser.
Moodle is currently having issues e-mailing to AOL accounts. If your Moodle account is connected with an AOL e-mail address, please change it to another address, if possible.